Your Questions Answered
Right here

Absolutely! 13400 is fully mobile-responsive — you can access the entire website through your phone's browser without an app. You won't miss a single feature.

For the best browser experience:

• Use Chrome or Safari for the best experience.
• Keep your browser updated to the latest version.
• Tap "Add to Home Screen" and it works just like a native app.
• Make sure you have a stable internet connection, especially for live games.

Slots, Live Casino, Sports Betting — everything runs perfectly in your mobile browser. With touch controls fully optimized, playing on a smartphone is a smooth experience.

Updating your profile on 13400 is simple. Just follow the steps below:

Updating general information (name, email, address):

1. Log in and click the profile icon in the top right corner.
2. Go to "My Profile" or "Account Settings".
3. Click on the information you want to update and enter the new details.
4. Hit the "Save" button — your changes will take effect immediately.

To change your mobile number: For security purposes, this involves an extra step. An OTP will be sent to your old number for verification first, then you'll need to verify again with your new number.

Deposits on 13400 are typically processed very quickly. Processing times by payment method:

• bKash & Nagad: 1–5 minutes (usually instant)
• Rocket: 5–15 Minutes
• Bank Transfer: 30 minutes to 3 hours

If your deposit hasn't arrived, here's what to do:

1. Confirm that your bKash/Nagad transaction was successful.
2. Save your payment reference number or take a screenshot.
3. Wait 15 minutes — server delays can occur from time to time.
4. If it still hasn't arrived, contact live chat with your transaction ID.

Possible reasons your deposit failed: Wrong payment number, network issues, daily limit reached, or incorrect reference code. Our support team is always ready to help resolve it.

Cricket betting is hugely popular on 13400. You can bet on all major tournaments — BPL, IPL, Test series, T20 World Cup, and more.

Steps to place a cricket bet:

1. Log in and go to the "Sports" or "Live Odds" section from the top menu.
2. Select the cricket section and click on your preferred match.
3. Browse match odds — markets include Match Winner, Runs, Wickets, Overs, and more.
4. Click on the market you want to bet on and your bet slip will open.
5. Enter your bet amount (minimum ৳100) and see your potential winnings.
6. Click "Confirm Bet" to complete your bet.

Live Betting: You can place bets even while a match is in progress. Odds change in real time, so quick decisions matter.

The wagering requirement (turnover) is the total number of times you must bet with your bonus funds before you can make a withdrawal.

Let's break it down with an example:

Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 20x, then:

Bonus ৳1,000 × 20 = ৳20,000 total bets required.

Once you have wagered ৳20,000, any remaining bonus balance will be available for withdrawal.

Please note:

• You typically have 30 days to complete the wagering requirement.
• Slots generally count 100% toward wagering, while live table games may count 10–50%.
• You can track your current progress in the "Bonus" section of the dashboard.

Every bonus comes with its own terms and conditions. Please read them carefully before claiming any bonus.

Yes, 13400 offers live scores and live streaming for select matches.

How to view live scores:

1. Log in and go to the "Sports" or "Live Odds" section.
2. You'll see a "LIVE" badge next to ongoing matches.
3. Click on a match to see real-time scores, overs, wickets, time elapsed, and more.

Live Streaming: Live video streaming is available for selected matches. Your account must have a positive balance or an active bet on that match to access the stream.

Statistics & Visualizations: Even without a live video stream, live match animations and detailed statistics are always available.