13400at 13400, we believe responsible gaming is part of living well. We're here for you — to make sure gaming stays a source of joy.
Online gaming, when enjoyed responsibly, is a great source of entertainment. But when it starts becoming a habit that affects your daily life, family, or finances — that's when it becomes a problem.
13400The core principle of responsible gaming at 13400 is that gaming is for entertainment only — not a source of income. We want every member to play within their own budget and time limits, have fun, and maintain their relationships with family and friends.
Online gaming is still new to many people in Bangladesh. Many members join the platform for the first time without realizing when excessive gaming can become harmful. That's why 13400 Committed to keeping every one of its members informed and aware.
Every month, a portion of our members voluntarily set deposit limits, use session reminders, or take a short break. This isn't a sign of weakness — it's the mark of a mindful and mature gamer.
If you feel your gaming habits are getting out of control, or someone close to you has expressed concern — now is the right time to seek help. 13400Use the protection tools, or get in touch with us.
The Values We Stand By at 13400
Before you start playing, decide how much time and money you're willing to spend. Once you reach your limit, stop — whether you're winning or losing.
Only spend money on gaming that you can afford to lose without affecting your daily life. Never play with money set aside for food, bills, or savings.
Playing for hours on end isn't good for your mental or physical health. Take a break every hour and spend some time with your family.
Thinking "I'll win it back this time" and placing bigger bets after a loss is a dangerous mindset. Learn to accept a loss and come back the next day with a clear head.
Avoid gaming when you're angry, frustrated, lonely, or under the influence of alcohol. Your judgment is impaired in these states, and the risk of making costly decisions is much higher.
Don't carry this burden alone. Talk to your family, or reach out to the 13400 Support team. Asking for help is an act of courage.
Answer these simple questions to find out how healthy your gaming habits really are
Answer each question below honestly. This is completely personal and confidential.
If you notice these signs, it's time to take action immediately
Steps to Getting Back on Track
The first step to addressing a problem is acknowledging that gaming is no longer in your control. That takes courage, not weakness.
Log in to 13400 to set deposit limits, session limits, or a cooling-off period — all manageable directly from your account settings.
Let someone you trust — a family member or a friend — know what's going on. Their support can make a real difference in keeping you on the right track.
If you need a complete break, take one for a set period. Using 13400's self-exclusion feature will automatically lock your account for the duration you choose.
If needed, seek advice from a mental health professional. Our support team can point you to the right resources.
Use these features to stay in control of your gaming experience
Set daily, weekly, or monthly deposit limits. Once set, any increase to the limit requires a 24-hour waiting period.
Set a maximum duration for each gaming session. You'll receive an automatic reminder when your time is up.
Take a temporary break ranging from 1 day to 6 weeks. During this period, you will not be able to log in to your account.
Take an extended break lasting from 6 months to 5 years. Once activated, your account will not be reactivated without your explicit request.
View a full breakdown of your bets, deposits, and withdrawals — the best way to understand your own patterns.
Regular pop-up notifications remind you how long you've been playing and how much you've spent.
Opening an account at 13400 is quick and easy — it only takes a few minutes. On the registration page, you'll need to provide the following details:
What You'll Need:
Full name (as on your NID), date of birth (must be 18+), mobile number (preferably registered with bKash or Nagad), an email address, and a strong password.
Once you submit the form, an OTP will be sent to your mobile number. Verify it and your account will be activated instantly.
KYC verification must be completed before your first withdrawal — this requires uploading a photo of your NID or passport. KYC is typically processed within 24 hours.
Absolutely! In 13400's Live Casino section, you can play games streamed live from a real studio. The dealer you see on screen is a real, professionally trained person.
How to Play:
In the Live Casino section, you'll find a variety of tables — roulette, baccarat, blackjack, live show games, and more. Choose your preferred table and click on it. You'll see a live video feed of the dealer via webcam.
Place your bets within the allotted time — drag the chips at the bottom of the screen onto the board. The dealer will deal the cards or spin the wheel, and the result will be calculated automatically.
You can also chat with the dealer through the chat box. Powered by Evolution Gaming, the platform delivers top-tier video quality and security.