Legal Documents
Last Updated: January 2026

13400 Casino — Terms & Conditions

On this page 13400The full terms governing all -'s services are set out below. Please read them carefully before using the platform.

Written in Bangla Transparent Policy PDF version available

Key Highlights of the Terms & Conditions at a Glance

Check this summary before reading the full details

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Account & Eligibility

Any Bangladeshi citizen aged 18 or above may open an account with 13400. Only one account per person is permitted.

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Deposits & Withdrawals

Instant deposits via bKash, Nagad, and Rocket. Withdrawals are processed within 5–10 minutes for KYC-verified accounts.

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Bonuses & Wagering

All bonuses are subject to wagering requirements. Withdrawals cannot be processed until bonus conditions are met. Full details are available on the bonus page.

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Fair Use Policy

Fraud, bonus abuse, and account sharing are strictly prohibited. Violations may result in permanent account termination.

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Security & Privacy

13400 does not share your personal information with third parties. All data is secured with 256-bit SSL encryption.

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Policy on Changes to Terms

13400 reserves the right to update these Terms as needed. Members will be notified of important changes via email or SMS.

1 General Terms & Conditions — Introduction

These Terms and Conditions ("Terms") 13400 This constitutes a legally binding agreement between the casino ("we", "13400", "platform") and all registered members ("you", "member", "user").

13400By using -'s website, mobile app, or any related services, you are deemed to have fully read, understood, and agreed to these Terms and Conditions.

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Important: Please read these Terms & Conditions in full before accepting. If any part is unclear, contact 13400 customer support for assistance.

These Terms and Conditions are available in both English and Bangla. In the event of any discrepancy in interpretation, the Bangla version shall prevail. 13400 The right to amend these Terms at any time is reserved, and members will be notified in advance of any significant changes.

2 Account Registration & Eligibility

13400The following requirements must be met to open an account on:

  • You must be 18 years of age or older.
  • You must not be a resident of any country or jurisdiction where online gaming is prohibited by law.
  • Each person may register only one account. Creating multiple accounts under the same identity is strictly prohibited.
  • Accurate and truthful information must be provided at the time of registration. Providing false information will result in account termination.
  • You are solely responsible for keeping your account password confidential.
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Age Verification: 13400 may request a national ID or passport at any time to verify your age. Withdrawals may be put on hold until verification is complete.

KYC (Know Your Customer) verification is required after registering your account. Withdrawals will be restricted until KYC is completed. Contact our support team for more details on the KYC process.

3 Deposit & Payment Methods

13400The following deposit methods are available on:

Payment Methods Minimum Maximum (Daily) Processing Time
BKashā§ģ100ā§ģ50,000Instant
Nagadā§ģ100ā§ģ50,000Instant
Rocketā§ģ200ā§ģ30,000Instant
Bank Transferā§ģ500ā§ģ2,00,0001–3 Business Days
  • Deposited funds may only be used for gaming purposes.
  • 13400 No additional charges are applied to deposits.
  • Deposits from third-party accounts are not accepted — you must deposit only from an account registered in your own name.
  • If a deposit fails for any reason, please contact your bank or mobile operator. If the issue persists, reach out to 13400 support.

4 Withdrawal Policy

To withdraw your winnings, follow the steps below:

  • KYC must be completed before withdrawals can be processed.
  • Minimum withdrawal is ā§ģ500.
  • The maximum daily withdrawal limit is ā§ģ1,00,000. A separate limit applies for VIP members.
  • Withdrawal requests are typically processed within 5–15 minutes. Bank transfers may take 1–3 business days.
  • Wagering requirements must be met before bonus funds can be withdrawn.
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For faster withdrawals: Complete your KYC in advance and withdraw using the same payment method you used to deposit.

13400 For security reasons or in cases of suspicious activity, withdrawals may be temporarily held pending additional verification. This is done solely to protect the member.

5 Bonus & Promotions Terms

13400The following general terms apply to all bonus offers on:

  • Welcome Bonus: 100% bonus on your first deposit. A minimum deposit of ā§ģ500 is required. A 20× wagering requirement must be completed before the bonus can be used.
  • Free Spins: Wagering requirements apply to winnings from every free spin.
  • Cashback: Weekly cashback is capped at ā§ģ5,000. A minimum bet of ā§ģ1,000 must be placed during that week to qualify for cashback.
  • Each member may claim any given bonus offer only once.
  • If bonus abuse is suspected 13400 Reserves the right to cancel bonuses.
  • If wagering is not completed within 30 days of receiving a bonus, the bonus will expire.
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Please note: Some games contribute at different rates towards bonus wagering requirements. Please refer to the relevant bonus terms for details.

6 Betting Rules

The following rules apply to Sports Betting and casino games:

  • Once a bet is confirmed, it cannot be changed or cancelled (except via the Cash Out feature).
  • The right to void bets placed due to technical errors or incorrect odds 13400 reserves.
  • The minimum bet is ā§ģ10. Maximum bet limits vary by market and game.
  • Live betting may be subject to delays. Any in-play events occurring during a delay may affect the outcome of your bet.
  • Placing opposing bets on the same match from multiple accounts is prohibited (arbitrage betting).

13400- uses an RNG (Random Number Generator) certified system. Every game outcome is completely random with no predetermined patterns. RTP information is available on each game's info page.

7 Prohibited Activities

The following activities 13400The following are strictly prohibited on and may result in account termination and legal action:

  • Multiple Accounts: Operating multiple accounts on behalf of the same individual.
  • Bonus Abuse: Placing bets with the deliberate intent to circumvent bonus wagering requirements.
  • Money Laundering: Using the platform for money laundering purposes.
  • Software Manipulation: Playing games using bots, crawlers, or automated software.
  • Account Sharing: Allowing another person to use your account.
  • False Information: Submitting fake or altered documents during registration or the KYC process.
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Warning: If suspicious activity is detected, 13400 may immediately freeze the account and notify the relevant authorities.

8 Account Closure & Suspension Policy

13400 Accounts may be temporarily suspended or permanently closed under the following circumstances:

  • A serious breach of the Terms.
  • If KYC verification fails or fraudulent documents are submitted.
  • At the member's own request (as part of responsible gaming).
  • Accounts inactive for an extended period (36 months).

To close your account, email [email protected] or contact us via live chat. You will be given the opportunity to withdraw any remaining balance before the account is closed.

9 Limitation of Liability

13400 Not liable for the following:

  • If a game or bet is interrupted due to loss of internet connection.
  • Delayed transactions due to technical failures on third-party payment gateways.
  • If account information is compromised due to the member's own negligence.
  • Service disruptions caused by unforeseen circumstances, such as natural disasters or government directives.

However 13400 We are always committed to resolving member issues promptly and will consider reasonable compensation where appropriate.

10 Changes to Terms & Contact

13400 These Terms and Conditions may be amended at any time. Members will be notified via their registered email or SMS at least 7 days before any changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated terms.

For any questions regarding the Terms & Conditions, please contact us:

  • Email: [email protected]
  • Live Chat: Click the icon at the bottom right of the website
  • Time: 7 days a week, 24 hours a day
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These Terms were last updated on January 2026Previous versions are available from the support team.

FAQs

Forgot your password? No worries — click the "Forgot Password?" link on the 13400 login page. Enter the email address or mobile number used during registration, and you will receive an OTP (One-Time Password) within a few minutes.

Set a new password using the OTP. Your new password must be at least 8 characters long and include at least one number and one special character (@, #, !, $, etc.).

If your email address or phone number has also changed, please contact 13400 live chat support directly — your account can be manually reset once your identity is verified with a national ID.

If a match is cancelled or abandoned, 13400's settlement policy is as follows:

Full Cancellation (before the match starts): All bets are automatically voided and stakes are refunded in full.

Abandoned Match (cricket/football): If a match passes a specified threshold (minimum overs completed in cricket, or 45+ minutes played in football), the result may be settled based on the score at that point. Bets will be voided if the match falls short of this threshold.

Live Bet: If a game is interrupted mid-way, a full refund of the stake is generally issued, unless a clear outcome has already been determined.

Refunds are typically processed within 24–48 hours. If yours is taking longer, please contact our support team.

Done reading the Terms & Conditions?

Join 13400 today and enjoy gaming in a safe, transparent environment. A welcome bonus and free spins are waiting for you.

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